Privacy Policy

Registered name: DSK HORIZONS LIMITED

This privacy notice tells you what to expect us to do with your personal information.

·  Contact details

·  What information we collect, use, and why

·  Lawful bases and data protection rights

·  Where we get personal information from

·  How long we keep information

·  Who we share information with

·  How to complain

07776676377

Divin.sebastian@localagent.co.uk

We collect or use the following information to provide and improve products and services for clients:

·  Names and contact details

·  Addresses

·  Gender

·  Pronoun preferences

·  Occupation

·  Date of birth

·  Marital status

·  Third party information (such as family members or other relevant parties)

·  Payment details (including card or bank information for transfers and direct debits)

·  Financial data (including income and expenditure)

·  Transaction data (including details about payments to and from you and details of products and services you have purchased)

·  Usage data (including information about how you interact with and use our website, products and services)

·  Employment details (including salary, sick pay and length of service)

·  Credit history and credit reference information

·  Health information (such as medical records or health conditions)

·  Criminal records data (including driving or other convictions)

·  Information relating to compliments or complaints

·  Website user information

We also collect or use the following information to provide and improve products and services for clients:

·  Biometric information (where used to identify someone)

We collect or use the following personal information for the operation of client or customer accounts:

·  Names and contact details

·  Addresses

·  Purchase or service history

·  Account information, including registration details

We also collect or use the following information for the operation of client or customer accounts:

·  Biometric information (where used to identify someone)

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

·  Names and contact information

·  Client accounts and records

·  Financial information eg for fraud prevention or detection

We also collect or use the following information for the prevention, detection, investigation or prosecution of crimes:

·  Biometric information (where used to identify someone)

We collect or use the following personal information for information updates or marketing purposes:

·  Names and contact details

·  Addresses

·  Marketing preferences

We also collect or use the following information for information updates or marketing purposes:

·  Biometric information (where used to identify someone)

We collect or use the following personal information to comply with legal requirements:

·  Name

·  Contact information

·  Identification documents

·  Client account information

·  Any other personal information required to comply with legal obligations

·  Criminal offence data 

We also collect or use the following information to comply with legal requirements:

·  Racial or ethnic origin

·  Religious or philosophical beliefs

·  Biometric information (where used to identify someone)

·  Health information

We collect or use the following personal information for recruitment purposes:

·  Contact details (eg name, address, telephone number or personal email address)

·  Date of birth

·  National Insurance number

·  Copies of passports or other photo ID

·  Employment history (eg job application, employment references or secondary employment)

·  Education history (eg qualifications)

·  Right to work information

·  Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )

·  Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

·  Racial or ethnic origin

·  Biometric information (where used to identify someone)

·  Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

·  Names and contact details

·  Address

·  Payment details

·  Purchase or service history

·  Photographs

·  Financial transaction information

We also collect or use the following information for dealing with queries, complaints or claims:

·  Biometric information (where used to identify someone)

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·  Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·  Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·  Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·  Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·  Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·  Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·  Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·  Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·  Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·  Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

·  Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·  Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·  Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:

·  Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·  Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·  Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

·  Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·  Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·  Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

·  Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·  Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·  Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

·  Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·  Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·  Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·  Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·  Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·  Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·  Directly from you

·  Regulatory authorities

·  Legal bodies or professionals (such as courts or solicitors)

·  Publicly available sources

·  Previous employment

·  Market research organisations

·  Credit reference agencies

·  Providers of marketing lists and other personal information

·  Suppliers and service providers

Open House Estate Agents limited holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held.

• If 'consent' is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected, and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent. Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.
• Identity, Contact and Transaction Data are held indefinitely (subject to object by the individual, or individuals having left our clients' business) in order to provide a superior service to returning customers.
• If we process your data on the basis of 'legitimate interests', we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.
• All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.

Open House Estate Agents limited passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.

Data Controllers

Name of Third Party Controller-HMRC, regulatory authorities or other authorities

What processing are we performing for them?

We are joint Controller with these authorities who require reporting of processing in some situations.

Name of Third Party Controller-Postal/Courier Providers

What processing are we performing for them?

Where these providers act as Data Controller, we are joint Controller with them for the purposes of sending you physical documents.

Our Data Processors

Name of Third Party Processor-Agency Central

Purposes for Carrying out Processing-Providing the software to enable listings on to the portals online. Your contact information is kept here, on a secure server, so you can be contacted by your local agent.

·  Other financial or fraud investigation authorities

·  Insurance companies, brokers or other intermediaries

·  Professional or legal advisors

·  Regulatory authorities

·  Organisations we’re legally obliged to share personal information with

·  Publicly on our website, social media or other marketing and information media

·  Professional consultants

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint